1 hour ticket response
We are specialized in providing a swift and adequate response to every technical support ticket sent by a user. Our seasoned tech support staff representatives will examine your issue and will think of the most effective option. We offer a 1–hour response time guarantee for all support tickets. In fact, our average technical support ticket response time has proven to be 20 minutes.
A Topflight Support Service
Each member of our customer service team has many years of experience in the shared hosting sector and almost all of them have been with us for at least 5 years. They all are eager to respond to all your inquiries in the most efficient way possible.
An Easy–to–Navigate Help Center Section
Built into the Control Panel is an intuitive Help Center, which offers you different information sources. You can browse through a regularly updated knowledge base offering web hosting account management articles and web site administration articles, watch our educational video tutorials or check out our F.A.Q. library.