Customer Support Channels
A 1–hour Response Guarantee
We supply a 1–hour reaction guarantee with all our shared hosting packages, meaning every single assistance request you submit will be responded to in only one hour maximum. Our support company members are educated to instantly correct any situation and to present you with detailed advice on any concern that you might have.
A Top–quality Support Service
Our help and support service is supplied by a group of licensed technicians that are ready to answer to your question straight away. You’re able to contact the tech support staff by launching a help and support ticket from your Control Panel or by sending us an e–mail. On business days, you can also contact us on the phone or take advantage of the live chat option.
An Intuitive Help Section
Our company has integrated a huge knowledge base into the Control Panel that allows you to obtain useful step by step details whenever you want. Each area of the Control Panel features its own contextual guide area offering a list of how–to articles. We have also made training videos to give you a far better visual representation of the simplest way to execute any presented job.