Client Support Channels
A Sixty–Minute Ticket Response Time Guarantee
Each support request you submit to us will be attended to within maximum sixty minutes. If your support ticket or e–mail needs further assistance from an admin, we will forward it and leave a note to notify you that your issue is being examined. If you take advantage of the Managed Services package, all of the server management services included there will be completed at a time that is convenient for you.
A Premium Help Desk Support Service
- We will be online for you 24x7 to answer any enquiries that you may have pertaining to our Control Panel and any of the applications that we have pre–installed for you on the server. In case you also need support tackling server administration procedures, you can check out our Managed Services package, which includes data backup hard drive storage space, OS updates on a weekly basis, server monitoring and rebooting procedures, plus installation and troubleshooting procedures.
An Easy–to–Navigate Help Section
We have equipped our Control Panel with an exhaustive knowledgebase, which includes comprehensive explanations of its features and functionalities. Furthermore, we have made detailed video tutorials that will further teach you how to perform a specific action or resolve a frequently experienced issue. All the how–to articles and the tutorial video clips are easily accessible from each section of the Control Panel via the Videos and Help buttons located in the top right corner.