Discover what hosting providers mean when they say "phone support".
You'll find lots of shared hosting providers on the market, still most of them are resellers that have limited resources, especially when it comes to support. A good way to distinguish them is the option to contact the company over the telephone. The type of support that you will receive via this particular channel of communication may vary depending on the service provider - a few of them provide you with expert telephone support, while others offer common and customer support only because some issues are more time-consuming and it would be faster and easier to be resolved via a ticket, especially when the situation needs to be escalated. Nonetheless, it's good to find that you can contact your website hosting supplier because there are various small-scale issues which can be taken care of efficiently and in a very timely manner through a phone call, not mentioning that you can get additional information for the services before you become a client.
Phone Support in Shared Hosting
We believe that the option to consult with a live consultant is rather important, that's why we have three support lines globally (USA, UK and Australia) and you can get in touch with us on the phone for fourteen hours a day. If you consider getting one of our shared hosting
, for instance, you'll be able to give us a call and find out more about our solutions prior to ordering to make sure that we cover all system requirements for your websites. Following the purchase, you will be able to get in touch with us about all of the sales or billing difficulties you may have, or receive any kind of general or basic tech info you need. We have tried to find the perfect balance between telephone and ticket support, so for solely technical matters you can use our ticketing system, that will help you monitor the communication along with any new developments in the resolution of an issue.
Phone Support in Semi-dedicated Servers
The support services forall semi-dedicated server
plans that we offer include live phone support for 14 hours every day. If you're unsure which plan will be appropriate for your web sites, you would like to find out more about a plan's specs or you'd like to have any other type of information about our solutions, you are able to call any of the local numbers which we have in the U.S.A., the United Kingdom and Australia and our support agents will assist you. In case you currently have an account, you are able to get in touch with us about sales and general issues, although we're often able to help with numerous tech issues as well. For entirely tech troubles you need to employ our built-in ticketing system where the conversation between you and our tech support crew will be in 1 place, which is the best option if your problem requires longer time to be dealt with or it needs to be escalated to our sysadmins.