If you ever encounter a problem with your website and are incapable of fixing it on your own, ask the respective hosting company’s tech support staff to help you get the site back online. A speedy resolution would be the most optimal scenario, but many companies answer within 24 hours or even more, all the more so if you’re dealing with a reseller. Even if your problem can be fixed without much difficulty, your website may not function satisfactorily or it may not be available whatsoever for a longer span of time, so you may lose potential clients as it’s very unlikely that anybody will be happy to go back to an inoperative site. That said, you need to make sure not only that you can reach your web hosting company, but also that they can respond and help you in a well-timed fashion. If a script update doesn’t proceed as planned or you delete something by accident, for instance, the site must be fixed promptly so as to avoid lengthened unavailability.
One-Hour Response Guarantee in Shared Hosting
With a shared hosting
from our company, you can just forget about waiting around for hours on end, or even a whole day, to obtain a response to a trouble ticket or an e-mail. Regardless of when you touch base with us, we will get back to you within less than an hour with any sales or technical questions that you may have. The fact is, our real reply time rarely surpasses twenty-thirty minutes. As we are available to you 365 days a year, you’ll always receive support in a timely fashion and we understand precisely how vital that is in the online era. As soon as you contact us, we will reply to your queries. If you confront any technical predicament, we’ll tackle it for you, or we will provide you with all the required information if there is something that you have to do on your end.
One-Hour Response Guarantee in Semi-dedicated Servers
We guarantee that if you post a trouble ticket via your hosting Control Panel or write an email concerning your semi-dedicated server
, you’ll obtain a reply within no more than one hour. You can get in touch with us at any time in regard to technical, general or billing matters and given that we’re working 24-7, you will always obtain assistance in a well-timed fashion. Based on the specific question or issue, we will provide you with more info, solve the obstacle if it’s been caused by something that’s within our reach or inform you how to proceed if you have to modify a certain setting for a web-based app that we do not have access to. You can just forget about waiting for an entire day for each reply. As a matter of fact, in most cases we answer tickets and emails within no more than twenty to twenty five minutes.