A live chat is a real-time method of communication between a website hosting supplier's support crew and its clients. It is an efficient way to receive some info about the web hosting services or have some issue resolved since you are talking to a live agent. The benefits of using a live chat service instead of calling or opening a support ticket are the lower possibility of errors any time you exchange information such as usernames or domain names, the faster response time because the communication is real-time as well as the fact that you do not have to stay on the chat all the time - you're able to do something else while the representative examines the issue involved. In addition, you are able to join a live chat room from any computer that's connected to the Internet, avoiding the telephone costs that you'll need to pay when you're calling to a different country.
Live Chat Support in Shared Hosting
As we acknowledge the fact that a lot of situations are often resolved if you speak with a live person, we provide a live chat service for all our potential and current clients. The chat is available every single day and our customer care agents can assist you with a wide range of questions and problems. In case you are not our customer yet, you can learn more about our shared hosting
plans and the hosting environment in general so as to make sure that your web sites will operate properly on our servers. If you already have an account and you've got some questions or you have any problems with any of our services, you can join us on our live chat and we will provide the necessary details or help you troubleshoot the problem. You will have to open a support ticket for some problems that require more time or the expertise of a sysadmin, but for a variety of basic issues you will receive help on the spot.
Live Chat Support in Semi-dedicated Servers
Thanks to the live chat support service that we provide with all our semi-dedicated servers
, you'll be able to find the replies for any questions you may have or get lots of problems dealt with right away. Our service is online every single day, so that you will be able to speak with a representative even on weekends and holidays. In the event that you are not sure which plan would be better for your sites or if our innovative cloud hosting platform covers some system requirements, you may join our live chat before purchasing anything. In case you are an active customer, you're able to obtain more information about account settings, billing issues as well as a number of common tech troubles you may have, for instance when you are unable to install an e-mail account in a client on your PC. Our live chat can save you time and effort regardless where you are or when you get in touch with us.