A ticketing system is the most widely used medium of communication that web hosting providers offer to their customers. It is typically part of the billing account and is the most effective way to tackle a problem that takes some time to examine or that has to be escalated to an administrator. In this way, all responses supplied by either side will be kept in the exact same place in case somebody else needs to work on the given issue and the info already exchanged in the ticket will be available to all parties. The drawback of deploying a ticketing system with most web hosting platforms is that it is not part of the hosting Control Panel, so you’ll need to log in and out of at least two accounts to complete a particular operation or to touch base with the company’s customer support team. In case you’d like to manage several domains and each one is hosted in a different account, you will need to use even more accounts simultaneously. Also, it could take a substantial amount of time for the provider to answer your ticket request.
Integrated Ticketing System in Shared Hosting
The ticketing system that we’re using for our shared hosting isn’t separate from the web hosting account. It’s included in our all-in-one Hepsia Control Panel and you’ll be able to visit it whenever you want with just a few mouse clicks, without the need to log out of your web hosting account. The ticketing system includes a quick-search field, which will help you track down the status of practically any support ticket that you’ve opened in the past, if you need it. You can also see knowledge base articles that are relevant to various problem categories, which you can select, so you can discover how to deal with a specific issue even before you post a ticket. The ticket response time is no more than 1 hour, which suggests that you can get timely assistance at any particular moment and in case our tech support staff suggests that you should do something within your hosting account, you can do it right away without needing to sign out of the Control Panel.
Integrated Ticketing System in Semi-dedicated Servers
The Hepsia Control Panel, which comes with all our semi-dedicated servers, was developed with the idea that you should be able to manage everything connected with your semi-dedicated account from a single place and the support tickets are not an exception. Our ticketing system is incorporated into the Hepsia hosting Control Panel, so, if you’ve got an enquiry or confront a complication, you can touch base with our client service team momentarily without having to sign into a different admin dashboard. You can look through your web files or check various settings within your account while submitting a new ticket or reading the response to an older one. If you’ve got heaps of tickets and you want to track down a specific one, you can make use of the clever search functionality, which is available in the Help section of the Control Panel. We’ll make sure you get an answer in no more than sixty minutes regardless of the essence of your question or issue.