A ticketing system is the most widely used medium of communication that web hosting providers offer to their customers. It is typically part of the billing account and is the most effective way to tackle a problem that takes some time to examine or that has to be escalated to an administrator. In this way, all responses supplied by either side will be kept in the exact same place in case somebody else needs to work on the given issue and the info already exchanged in the ticket will be available to all parties. The drawback of deploying a ticketing system with most web hosting platforms is that it is not part of the hosting Control Panel, so you’ll need to log in and out of at least two accounts to complete a particular operation or to touch base with the company’s customer support team. In case you’d like to manage several domains and each one is hosted in a different account, you will need to use even more accounts simultaneously. Also, it could take a substantial amount of time for the provider to answer your ticket request.