Regardless of the fact that the web hosting service offered by the different companies is approximately the same, each provider has a customized platform with its own modifications and different ways to carry out specific tasks. That is why, an info-crammed knowledge base would be amazingly useful both for people with no prior experience and for technically practiced users who will sooner or later find out how given operations are executed, but will lose valuable time in the process. The purpose of such a knowledge base is to make the service quick and simple to use, sparing users loads of time and efforts. The result is gladder customers, as they can effortlessly find the information they desire, and a lot less work for the customer support team members, because usually the majority of the questions and issues that customers have are already included in the knowledge base. In case the articles are professionally written and cover more things, you will be able to discover more not only about your own account, but also about the web hosting service as a whole.
Extensive Online Documentation in Shared Hosting
If you have purchased your very first shared hosting
package through our company or have transferred your site over to us, you’ll grow familiar with our platform and our in-house created Hepsia hosting Control Panel in a jiffy as we have compiled an exhaustive knowledge base where you can find all the information that you may ever need – both general info with regard to the service as a whole and more specific info about the different functions that you can use and the problems that you might come across. The articles are available in two places. The complete article list is accessible via the Control Panel’s Help section. You can find articles that are dedicated to the different features in every section of the Control Panel too. You can become aware of how to accomplish virtually everything, from enabling an .htaccess file to managing an electronic mailing list, and all the articles feature exhaustive guidelines, so you won’t ever become lost because of an ambiguous text. Certainly, in case you run into a more specific problem and you cannot find an adequate solution in our knowledge base, you can touch base with our help desk team members 24-7.
Extensive Online Documentation in Semi-dedicated Servers
Our semi-dedicated servers
come with an extensive online article archive where you can find any info that you might require about our hosting services or about the Hepsia hosting Control Panel that we’re using. We have created it based on the feedback that we have obtained from our customers throughout the years and, hence, our articles tackle particular problems that you might bump into and include the best way to repair them, for example getting an HTTP 500 error message or being unable to send e-mails from your computer although you have the correct outgoing mail server settings. The articles are available in each Control Panel section and you can access them at any moment. They can help you enhance your knowledge not only about our services, but also about the hosting field as a whole, as they include in-depth instructions and general information such as what cron jobs or file permissions are.