The access to the customer and technical support that a shared hosting company provides will tell you a lot about the services they supply as well. When you can use only e-mails or tickets, you have almost certainly found some reseller not the actual hosting supplier. When this is the case, you may have to wait for a few days to have an issue resolved as the reseller may not be checking their communication regularly or they may need to consult with the actual web hosting company for extra assistance. When the supplier provides you with several ways of communication with quick response time that are available at any moment, they are almost certainly the top provider, not a reseller. Which means that you will enjoy prompt assistance and excellent support because they'll have instant access to the servers where your account is. Whatever the issue - sales or technical, it's always better to have the option to get in touch with your hosting company directly by using your favourite way of communication.
24/7 Customer Support in Shared Hosting
The customer and tech support services for our shared hosting
plans are twenty-four-seven, thus you can forget about waiting for a couple of days to receive assistance. If you aren't our client yet, you can phone us, chat with an agent or send an email. In case you already have an account, you'll be able to open a support ticket on top of the other three methods of communication. You're able to choose the most suitable way to contact us depending on what your location is or the device you're using. We can easily assist you for more or less any hosting-related query that you have or problem that you may encounter and even if you contact us during the weekend or on official holidays, we shall be available 24/7. For more technical or time-consuming issues you may open a ticket, but even in this situation the max reply time will never exceed sixty minutes.
24/7 Customer Support in Semi-dedicated Servers
You are able to try out our support services even before you purchase a semi-dedicated server
account from our company as we have telephone and online chat support for pre-sales, billing and common queries. Our representatives can assist you to select the perfect package or give you details about our servers, in order to confirm if the system requirements for your sites are met. If you're an existing client, you will also be able to contact us via electronic mail or through our ticketing system, that is accessible from the Hepsia hosting Control Panel. We guarantee that when you use these 2 ways of contact, you will get a reply within no more than 1 hour and that’s 24/7, which includes weekends and public holidays. If you've used the website hosting services of other service providers, even large ones, you'll be able to compare the response time since it ordinarily takes a full day for them to take care of a support ticket.
24/7 Customer Support in VPS Servers
Every single VPS server
package that we offer comes with 24/7 customer and technical support, so if you experience any trouble with the pre-installed software on your machine or you have any pre-sales or general questions, you can contact us at any moment, even weekends and holidays. For your convenience, we provide different means of communication - telephone support with several local numbers internationally, live chat, e-mail messages and a ticketing system, which is accessible from the VPS billing Control Panel. The last two options are more appropriate for time-consuming or more complex technical issues because it'll be much easier to track what is going on. The maximum warranted reply time for all of the e-mail messages and tickets is an hour, but it rarely takes that long to receive assistance. In case you obtain the Managed Services upgrade that we provide, our administrators will also help you with any third-party software issues.
24/7 Customer Support in Dedicated Servers
We know how important it is to have quick support in general, let alone if you manage an entire server, so each and every dedicated server
that we provide includes 24/7 support with 1-hour response time warranty regardless of the issue. This service is absolutely free for any type of problems with the server or the software that was installed from our admins through the setup, therefore you're able to contact us as many times as you would like, even during holidays. You can either open a support ticket from the billing area or you could send an e-mail message, and the actual answer time for either of these rarely exceeds 30 mins because we have admins available 24x7. In case you require general info about our servers or you've got some billing question/issue, you can also call one of the local telephone numbers that we have on as many as three different continents or you may use our live chat service and speak with an agent online. For third-party software assistance, we offer a Managed Services upgrade, which you're able to add to your server package from your billing Control Panel.